Question 1

1.       When will I receive my order?

Accepted Answer

Shipment processing time
 
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Question 2

2.       Can I track my shipment status?

Accepted Answer

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Question 3

3.       What is the shipping cost within the country?

Accepted Answer

Shipping charges for your order will be calculated and displayed at checkout.

Question 4

4.       Am I eligible for free shipping?

Accepted Answer

Check out for our combo- offers for free shipping.

Question 5

5.       Do you ship internationally?

Accepted Answer

We have tie-ups for international shipping. The rates are variable, depending on the country and size of order. Please contact us via email to receive the estimates on cost and delivery time.

Question 6

6.What if the product is Damaged in handling?

Accepted Answer

Active Hands may not be completely liable for any products damaged during shipping. If you received your order damaged, we can contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods for filing a claim.

1. When will I receive my order?

2. Can I track my shipment status?

3. What is the shipping cost within the country?

4. Am I eligible for free shipping?

5. Do you ship internationally?

6.What if the product is Damaged in handling?

Frequently Asked Questions